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Been a member since '68 when we had to order stuff from the catalog here in SoCal. I still buy things there, but have noticed a lot of the other people who go there have an identifiable, upscale "REI look."
I've returned very few things. The last were a set of hiking boots, which I tried to break in for a couple of months before a two week trip in the Sierras. They kept giving me blisters on the heals. I took them back just to ask if they could tell me why & suggest some way I could avoid the blisters. Instead they said they would give me a full refund & help with picking out a new pair that would break in sooner. It was a good deal.
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Marv Evans
'69 911E
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