[notfarnow]

They said it could be a couple days before she can get out of SA, and they won't reimburse for the tickets.

They suggested that I call Air Canada, who they booked the ticket through. I told them that I need a solution that does not involve me negotiating with their supplier.

Their reply:
"Look, all we do is book the tickets. Your wife should have known that she wouldn't have been able to make that connection."

I'm sure that in a few days I will find that funny. Orbitz is one hell of an outfit. I am on hold, waiting for a manager.