Here is a timely article for you.
http://www.thebestpageintheuniverse.net/c.cgi?u=orbitz_blows
I started using a travel agent again and stopped with the online stuff.
Example:
I needed to fly on July 5th back to Florida to get my Porsche and drive back to NC.
The best I could do on Airline and discount sites was $360 and the times were not the best.
My travel agent booked me at a good time for $250 including her fees. Back to basics for me.