Quote:
Originally posted by nostatic
escalate. Talk to a manager, then their manager if you don't get satisfaction. Takes awhile but should work out. Bummer for her though...
|
They basically told me it's my issue to deal with, and to call Air Canada who gave them the booking info. I told them that my next phone call will be to the fraud department at Visa, because they sold us a flight that was impossible to use.
They said that's absurd. I said perhaps, but it will tie up a lot more of their time than it would take to just make it right.
On hold w/ a manager now.