[onewhippedpuppy]

From someone that used to do finish carpentry, that is crap. For a window frame that is not plumb or level, it's common to cheat a bit on the gap between the trim and jamb, but the miters should be tight. Of course, they were replacing the windows, so they should have shimmed to make the framing straight/plumb before installation.

This is why I DIY everything, because it is damn hard to find a good contractor. I suspect you might have better luck fixing it yourself, being city work this contractor was probably the absolute lowest bidder.