[jriera]

djmcmath, Knowledge Management is something I have been interested/involved for the past 10+ years. The company I work for is a big user and we have spend a very larger amount of money and resources (and of course time) trying to find the 'right way', there is none ...

The collection and management of knowledge is just a bunch of marketing 'fluff', the basics (at least to me) is to start by collecting data, convert that data in useful information that when applied by experts will become knowledge.

Take away the ability for users to save data (email, spreadsheets, word documents, etc) in local hard drives and have them store that data in common repositories (Content Management), that way the data becomes a corporate asset (or liability) and not an individual asset, from there apply taxonomies and filters and that data will become searchable and useful to all (information).

By default 'people' will not share what they know for the good of the common cause, we are 'trained' since infancy that sharing is not good (at least in the US). Some other very smart individuals at IBM Research and other organizations have spend countless hours trying to define the types of knowledge but so far no 'magic bullet' has been found.

Give me a ping if you want to hear more of my weird theories about Knowledge Management.