Quote:
Originally Posted by djmcmath
The current situation is worse: we're fighting a culture that says "you don't report 'lessons learned' unless something went wrong, and you don't report Bad News unless you absolutely have to." ...As if somehow not admitting that you dorked something up makes it go away, or ensures that nobody else will do it. I don't know how to fix that cultural problem, either. I mean, boats screw stuff up all the time, and boats on the same pier will make the same mistake because they're just not talking to each other. Had they submitted a "lessons learned," the mistake would only happen once -- but the Captain doesn't want to take the "black eye" for having made a mistake, and nobody knows about it, so he doesn't report it. Ouch..
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In business management there is the adage: "Praise in public, criticize in private."
If the "learning from mistakes" involves people "going public" with their mistakes, I think you've found your problem.
You need a "confessor" -- some trusted commanding officer -- who will hear the mistakes, convert them so anonymity for those who made the mistakes is maintained, but make sure others learn the lessons from the mess-up.