After many hours on the phone and chat with ATT I got transferred to RIM. After many hours with them IT WORKS!
Here’s what you need to do:
1. Uninstall Desktop Manager
2. Remove any references on your registry and on your C drive program files and users to:
a. Blackberry
b. Pumatech
c. Research in Motion
d. RIM
e. Desktop Manager
3. Disable the UAC (User Accounts) on Control Panel-Users
4. Get a command prompt and type regsvr32 atl.dll (enter)
5. Reboot
6. Make sure that when you re-install you have absolutely no SpyBot, Virus, Spam guard or the like running.
7. Reinstall Desktop Manager (version 4.2 SP2)
8. If you get an “Error 1904….Lotus Notes…” Ignore it
9. After you do all this, it should work
Thanks much to John over at RIM !!!!
