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I fly a lot for work. I've found that scheduling is king. Get that right and the airlines are pretty much alike. I fly out of O'hare quite a bit and usually go United or American with not a single issue in a few years. I try to book on direct flights to avoid missed connections and I pick odd hours to fly. So far, so good. The only major hassle I've had has been with Southwest oddly enough. I know I'm not the only one because the line for customer service in Phoenix was over a block long. I won't avoid them though. Things happen to all airlines.
I voted United because they haven't let me down once. American could have just as easily got the vote. Northwest has been fine too.
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