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Get on the companies case hard and now . You don't want a $1,000 "error".
This stuff happens all the time in large shipping companies and the individual departments don't communicate with each other untill someone starts making them look bad. Then stuff happening. Believe me I know.
First, file a lost claim with the shipper and the credit company and include language stating you cancelled the order before it shipped. Make a file of names and times.
If you can't get written guarentees, go into the local delivery hub about 7 am and talk to the center manager and the driver and get statements that you never recieved it.
The shipper and credit companies have insurance to cover all this, you sometimes have to remind them of this. And again. And again.
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