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"My wife and kids told me that this guy probably thought I was a clueless middle-aged jerk. "No one returns CD's, dad. Ya know how many folks copy them and try to return them?" Well, I don't. I don't appreciate the insinuation that I do."
You weren't asking for a cash refund, only an exchange, so illegal copying doesn't fly.
Jeff, I agree with you with in-store help. There is a fine line between too much and not enough, but zero assistance is unacceptable. I was ready to spend $250 at Office Depot on a desk chair that was 20 ft above me on a shelf. There was 3-4 young employees gabbing around the empty checkout area. No one attempted to help me even though I made eye contact with them. I walked by them on the way out and remarked that evidently no one wanted my money.
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