[Jeff Higgins]

My wife and kids call me a "C.I.T." (curmudgeon in training). I say "nonsense; I have my degree". I guess the money is not that important to me; I have lost one hell of a lot more standing on principle. When I send damaged goods back I always include a note explaining the nature of the damage (even if it is obvious as hell), what I expect them to do about it (repair, replace, stick it somewhere, etc.), and a bill for shipping. Not that anyone will pay that, but I try.

I think the other important thing this accomplishes is that it highlights to the business that something is amiss. I've found just complaining while sucking it up on the damaged goods usually doesn't do much. Not letting them know doesn't do anything. Honest, forthright businesses appreciate the feedback and will strive to make it right. That's another advantage; I learn who I want to continue to do business with. Even if it is over just a few bucks.