[Rick Lee]

Similar thing happened to me. BMW dealer said they'd take care of it all for me. A few mos. later I got tired of waiting and asked them where my decals were. Turns out they had not had an emissions inspection done and so couldn't register it for me. In VA if you get pulled over for this, they tow your car. I was irate. Dealer took care of it when I made a stink and they did it for free. I'd get Carmax to admit fault and write you a letter to take to the judge.