bought my PowerBook G4 in October of 2004 and got the AppleCare protection which ran out a month ago, October 4.
Screen started flickering late today, then went black. Not a problem for basic work since I use a separate monitor, but any design work requires both.
Called AppleCare, they confirmed I wasn't covered. We went through some troubleshooting protocols, screen is bad and needs to be replaced. In between testing, the customer service woman and I are chatting, and I let her know I've used Macs since 1985. She was an Apple II girl. Says hold on, she wants to see if she can talk with a manager.
20 minutes later, she says "I've got authorization to send a box to pick it up, it will be completely repaired and sent back to you within in 5 business days at no cost. thank you for being a loyal customer."
how often does that happen?!
Score one big for Apple.
