Quote:
Originally Posted by Shaun 84 Targa
bought my PowerBook G4 in October of 2004 and got the AppleCare protection which ran out a month ago, October 4.
Screen started flickering late today, then went black. Not a problem for basic work since I use a separate monitor, but any design work requires both.
Called AppleCare, they confirmed I wasn't covered. We went through some troubleshooting protocols, screen is bad and needs to be replaced. In between testing, the customer service woman and I are chatting, and I let her know I've used Macs since 1985. She was an Apple II girl. Says hold on, she wants to see if she can talk with a manager.
20 minutes later, she says "I've got authorization to send a box to pick it up, it will be completely repaired and sent back to you within in 5 business days at no cost. thank you for being a loyal customer."
how often does that happen?!
Score one big for Apple.  |
They did something similar for me.
My 17 in MacBooks camera went on the fritz.
No biggie but figured let me get it fixed in warranty.
Guy says it'll take 10 days.
Told him no can do, every day I'm without it costs me money.
So I asked "what's the return policy on a new box" He says 14 days.
I told him to send mine back and sell me a new one and I'll return it when mine is fixed.
He excuses himself, walks into the back and comes back 5 minutes later.
Says "I just ordered the parts to repair your machine in house. When they show up I will call you. At your convenience bring in the machine and I promise it will be turned around in 24 hours or less. If that is not an option then you are welcome to take home a new one and return it. But we will still repair this one in a day."