Quote:
Originally Posted by Shaun 84 Targa
bought my PowerBook G4 in October of 2004 and got the AppleCare protection which ran out a month ago, October 4.
Screen started flickering late today, then went black. Not a problem for basic work since I use a separate monitor, but any design work requires both.
Called AppleCare, they confirmed I wasn't covered. We went through some troubleshooting protocols, screen is bad and needs to be replaced. In between testing, the customer service woman and I are chatting, and I let her know I've used Macs since 1985. She was an Apple II girl. Says hold on, she wants to see if she can talk with a manager.
20 minutes later, she says "I've got authorization to send a box to pick it up, it will be completely repaired and sent back to you within in 5 business days at no cost. thank you for being a loyal customer."
how often does that happen?!
Score one big for Apple.  |
You ought to forward my post to her, if you have her email.
-I've never been a MAC person. I don't see the point; my best friend has had nothing but Apple laptops since 1990, and nearly everyone in his family is the same way. He puts pressure on me all the time to buy an Apple laptop. YES I've used his Apple products extensively- frankly, I can't see the difference between them and Windows units. YES there are a few less steps in opening certain files. But beyond that, I can't see why I should pay probably 20% more for a unit that does the same thing as my current Sony Vaio K35.
Also, all my files are on a Windows platform. And all my software is based on Windows. And "emulator" programs are slow and full of problems, they've never really come up with a good emulator, from what I've heard. When my 2001 Sony Vaio started to have problems in 2004, I initially tried to fix it, but when that didn't work out... I just bought another Vaio
[I still have my old Vaio; it works as long as the "Fn" key is held down].
The files were VERY easy to transfer to my new laptop, and within a day I was basically up and running again. Transition to not only a new laptop...but a totally different operating system? Holy hell Batman! Talk about problems-
However-
Any company that is willing to honor a warrantee claim 40 days out of its valid period gets 100% of my attention. That's a company that is realistic and values its' customers. Listen, when I go to replace this laptop, I will certainly look at Apples a lot more carefully than I have in the past.