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All the satellite companies are like this, I had the same issue with DirecTv several years ago. They wouldn't upgrade my system to the exact stuff they were giving out for free to new customers, even if I agreed to a new contract. It's ridiculous and short sighted, but there you go. FYI, sometimes (not always) you can get traction by asking them to connect you directly from there to the line for cancellation of service, that sometimes gets their attention.
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Rick
1984 911 coupe
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