[osidak]

was a directv customer and wanted a dvr - i called and was told i would have to pay $199 plus $10 a month for one....... I told them that I see the DVR's for free in all the ad's

Of course that was only for "new" customers. I of course tried to explain the value of keeping an existing customer but that was just a silly waste of time.

Told them I want to cancel my account as I wanted a DVR and refused to pay for one that was being offered for free. They transfered me to their "customer retention drone"

Told them to cancel my account as I was going to DISHnet. Of course at that point they offered the free DVR but it was too late.

Dish gave me the DVR for free and with no monthly fee. DirecTV sends me junk mail weekly training to get me to sign up.