I only talk to Directv customer retention. They have supreme control over keeping me happy. Free programming, free HD DVR, monthly discounts off regular bill. They can provide all the perks to keep customers from leaving.
One thing about Directv and Dish. If you don't like the answer you received from a regular CSR, don't argue, just hang up and call back. The CSR's really have too much discretion available and they can be very inconsistent from one customer to another. That can be a good or bad thing. So always be polite, or at least start off polite.
BTW Brad, as a new subscriber, give them my name as a referral and we both get $50 off our bill.
