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Porsche-O-Phile Porsche-O-Phile is offline
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Join Date: Feb 2004
Location: A Rock Surrounded by a Whole lot of Water
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Insurance experts - question

Got a cracked windshield on the Mercedes. Called up the insurance company and they basically told me what I expected, "you'll be responsible up to the amount of your deductible and we'll cover above that". They referred my claim to a local glass place who called later asking if I'd be okay with an aftermarket replacement. I basically told them "no, I expect the original O.E. equipment that the car came with". Glass shop dude says "well, I'll need to clear that with your adjuster". Calls back 10 minutes later and says "nope, your adjuster will only authorize an aftermarket replacement". I've called the adjuster back twice now (no reply) and told them on voice mail that aftermarket replacement was unacceptable to me and my understanding is that by law, they can not restrict me from taking the vehicle wherever I want for repairs - please discuss w/ me or it's going to the dealership and that's the end of it.

Can they actually insist on an aftermarket replacement? Smells like B.S. to me. It'd devalue the car.
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Old 11-29-2007, 03:37 PM
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