[vash]

same thing has been happening to me. the pain is; a friggen computer calls, and it cant recognize my message recorder. therefore, my machine starts to record, and all i hear is a computer generated voice asking for a rick smaltz...right when it gets to the number, my machine cuts it off!!! i finally got a hold of them, and i asked for a supervisor. they took me off a list, and now i get zero messages. i may as well toss my recorder out...

good luck, start by calling them back and asking for a supervisor.