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ChrisBennet ChrisBennet is offline
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Join Date: Aug 2001
Location: Nashua, NH USA
Posts: 8,164
Garage
Grrrr: Plumber deceptive billing practice

My water heat stopped making hot water the other day and my sweetie called the people who installed it to come and check it out. They told her it was $35 for a visit.

The plumber comes out and replaces the thermocouple.

The bill was $35 for the visit and $195 for the thermocouple (an $11 part at the local hardware store) for a total of $230.

I don't have a problem with someone coming out on a Saturday and charging $230 for the visit. I just don't like them saying they charge $35 for a visit and then marking up a part price over 1000 % to cover the real cost of the visit.

In other words, it they said they charged $195 for the visit and $35 for the thermocouple I'd be all right with that.

Is this a commong practice with plumbers?

-Chris
P.S. I'm switching plumbers to a friend of mine.
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Old 01-06-2008, 07:41 AM
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