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Well, I on my Linksys router that connects us to ATT, I need to connect via PPOE which requires my e-mail address. That's on the main Setup screen.
If they use DHCP, then you won't see an e-mail address. Then look for a Status tab, go to Local Network and then click on DHCP table. See if any of the PCs listed there have an identifying name, like BillyBob's PC. I am assuming their UI is the same. You can also see any IP addresses connected to their router. Try to log in one of those PCs. Not exactly appropriate, but in the end you would be helping them out in securing their router.
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Neil
'73 911S targa
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