WOW!!!
Thank you everyone for all the great advice. I don't think I communicate enough, I'm pretty sure of that. I often think I'll come off as intrusive or untrusting that they can get the job done. Clearly, since the job isn't getting done to my satisfaction, I need to communicate a lot more than I am.
My management style has changed a lot over the years, but it has always been based on empowerment. This is a direct result of coaching Brandeis Crew after college, specifically women's rowing and then head coaching the team. After a few years I felt I had struck the perfect balance of leader, teacher and coach and brought this with me into business.
if I were on a couch, I'd say this non-communication is a result of my last corporate job with: female CEO, female VP print sales, female VP events sales, female VP online sales and me, Sr. Director Custom sales. It was a nightmare of competing hormones and all they did was talk talk talk but never got anything done. When you tried to help (my department that I created worked with all 3 media sales groups), two of them complained bitterly to the CEO. The other one I was dating.
Anyway, I think my path to salvation is more communication, and getting back to coaching rowing. Best days of my life!
But I'll be pulling from this thread and putting together a little action doc. Thank you all!