Quote:
Originally Posted by cool_chick
Legion, that is all well and true, but what he's describing is very poor customer service. There is no excuse for that. Like it or not, we are providing a service for these people. They are our customers, whether internal or not.
|
I was just trying to point out that it goes both ways.
Even as an IT professional, I have dealt with incompetence both within my own organization and with vendors.
Part of the problem is there are a lot of IT people who know their stuff, very few are good at customer service. Companies will hire the high school kid who is a genius hacker (and has the corresponding communication skills and inferiority complex) over a college graduate to do entry-level IT service work because the kid is cheap. Things get even worse when that kid's job got outsourced halfway around the globe...