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Worked for the worlds 4th largest SW co.
Service issues had to be posted to an online resolution system. You could track the progress. Generally the issue would be refereed around to various individuals for a couple of days. Then the updates would start claiming that "tried to contact client at desk, left voicemail" They never left voicemail.
Utter BS.
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"I want my two dollars"
"Goodbye and thanks for the fish"
"Proud Member and Supporter of the YWL"
"Brandon Won"
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