[Nathans_Dad]

Ok, rant on:

I had a BoA military bank account for about 8 years. After leaving the military I decided to switch banks over to USAA since the military bank was fairly quirky and difficult to deal with. I never had a serious customer service issue...until I closed the account.

There was about $800 left in the account when I closed it on January 14th. They were supposed to send me a cashier's check. I never got it. I called them 2 weeks later and was told they would send another check. Never got that one either. Called 2 weeks later and was told that they never sent the second check at all, they needed me to sign an affidavit stating I didn't receive the first check before they would issue another one. I was told that affidavit was sent about 5 days before I called and should be in my mailbox "any day". Waited another week, no affidavit. So I called back. The genius on the phone offered to send ANOTHER affidavit through the mail. I laughed and asked him why he thought the third time around would work when the other two never got here. I then was told if I could go to a local BoA branch they could fax over the form. So I head over to the local BoA. I spent almost an hour in that BoA while the clerk tried to call the military branch and figure out what the hell to do. After 45 minutes he finally figures out which form they want and I fill it out. He calls the military bank to find out what the account number is on the check. He is told there is no account number and to submit the affidavit as is. This was last week, so far my money had been missing for about 6 weeks.

Ok, fast forward to today. I get a call from the local BoA saying that they needed to talk to me and had received a reply from the military BoA. Thinking they had my check, I head over. Turns out the military bank sent the affidavit back to the local BoA branch because IT DIDN'T HAVE THE ACCOUNT NUMBER. Yes, the same ****** account number we specifically asked about a week ago. Furthermore they are now saying that they can't work through a regular BoA branch and that they sent me another affidavit (#4) and it should be in the mail "any day".

7 weeks and counting and I STILL don't have my $800.

Is there any other recourse available to me besides bugging the hell out of the military bank?