I have mastered the art of cutting through the BS red tape / "policies" when dealing with "customer services". It took along time to obtain this skill but it comes in handy.
1) don't take no for an answer
2) get the names of each person you talk to
3) ask to go to the next level if the person says it is not procedure and they can't help you
4) be blunt and stern and assert yourself.
Continue steps 1 - 4 until you get the result you need.
I swear customer service is not there to serve you but to be more of a complaint/ issue check valve.
"I'm sorry, it is not our policy to do this blah blah blah"
Speedy
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1983 944 guards red with 16" Fuchs, Host of Wisconsin area timing/ balance shaft belt tensioning party
1987 944S Purchased from Legion. Corvette LT-1 V-8 conversion with Mega Squirt II
Check on progress --->
www.porschehybrids.com/gallery/speedracing944
Favorite Road =
www.tailofthedragon.com 318 turns in 11 miles (11 min 20 sec best run)