[Spud]

This is a warning to all who may buy from Sears.com..

So I ordered 3 garage cabinets from Sears.com a few weeks ago. They arrive on Monday, the UPS guy actuall invites me into his truck to show me how badly damaged one 1 the 3 items is. He tells me it should have never been put on the truck and that he was marking it as damaged in shipment in the UPS tracking system. No worries I think, I'll just call Sears and tell them what happened, and they can send me a replacement ASAP, since they can see on the tracking that it was never delivered to me and was on the way back to them.

Well the CS rep I talk to on Monday says "yeah, I see its on the way back, we'll get one out to you, and send an email confirm." So I give it a few days and no email. So I call yesterday, CS rep says a Supervisor had placed a note on my order to wait on shipping my replacement until the damaged item had made it back to their wharehouse in UT from CA. I ask to speak with the Supervisor and sure enough this is their "policy". Essentially, I paid for a product, it was damaged in delivery (I never took posession) and they are asking me to wait until the product is returned, and they credit me the cost, and then I have to REORDER the item!! WTF? I pretty much lost it when this young female "supervisor" is spouting their company policy like it makes perfect sense... She would not budge, so I told them to credit me and kiss this and any future online purchases with them goodbye.

Am I way off base here? Am I just spoiled by Pelican's superior customer service/problem resolution?