[Fritz Peyerl]

No you are not off base.
After some stupid explanation like that, I normally ask for the person who signs here paycheck. that quite often get's some action. I slowly climb the ladder till I get some body who has more brain than a squirrl.
After that every purchase I get from the competition, I fax a copy of the receipt to the district manager of the lousy store and tell him why he lost another sale.

I do not like Stupidity.