" I always order my special order stuff from Sears online and chose to pick it up in the local store. "... I agree, this can be a good option, but not everything sold online has this option. My point to this post was to shed light on the horrible customer service I recieved, and what is, at its root, a very customer unfriendly policy with regard to the return of damaged goods. I may still shop at my local Sears store, but this has left such a bad taste in my mouth it will be a while before I go back.
I'm liking some of the suggestions here though
