[911Rob]

Excellence!

It’s the things you consistently do that are above and beyond what others expect; it’s the note; it’s the greeting; it’s the thank you; it’s the anticipation of a need before it’s expressed; it’s the proactive reaching out to others who need help before they ask for help; it’s the commitment; it’s the demonstrated caring; it’s the honour, the respect and the courtesy that validates others; it’s the thought, the design or the action that redefines what’s possible; it’s the speed of response or depth of response that amazes others. Most of all, being EXCELLENT and outstanding means that you do the work the way the work was meant to be done!

– author, The Pursuit of Excellence, Mike Lipkin.