[MRM]

Polite and respectful are two important characteristics in how you tell the wee ones to STFU and do as they are told. They are kids, so their job is to do as they are told and learn from their experiences until they gain the experience and judgment to do things on their own. In the mean time, they don't get a vote in the matter. Being polite and respectful in explaining the situation creates well behaved, polite and respectul young adults, and then polite and respectful adults. Even if the bottom line is that they are being told to be quiet and do as they are told. So, as she says, technique does count.