Art,
If 50,000+ rounds and no malfunctions is any indication, "most" people are very happy with Dillon products.
If you are going to be shooting a lot, a progressive press is really important. I had a 550 Dillon and traded it in on a 650 as the 650 indexes itself. In other words when you pull the handle the shells rotate on their own to the next station on the 650. On the 550 you have to do it by hand, so its not as fast. All depends on how many rounds you want to load or shoot.
The guy using my old 650 is still very happy with it but the important thing about any Dillon product except the commercial presses is that they will overhaul or recondition them FOR FREE at anytime you like. Not happy with it, send it in and they will return it "as new" for free. You want to do this every year, they will gladly do it every year. Its called their "Lifetime "No-B.S." Warranty" and no other reloading company does this.
Let me just have Mike Dillon tell you the way he feels about it:
Quote:
Our products have thrived for several reasons. First, I run the company based on my philosophy. You treat other people the way you want to be treated. I don’t want people calling me up saying, “You miserable S.O.B., you sold me this machine and now you won’t help me.” I don’t want anyone mad at me. This is reflected in our warranty.
No warranty cards, registration or serial numbers are necessary. Whether you are the first owner, or the seventeenth, all our hobby-level reloading machines have a lifetime warranty. If you break, damage or wear out anything on them, it will be fixed or replaced – whatever is necessary to restore the machine to normal operating condition. If a minor part is all that is needed, contact us and we will ship the part. (International customers pay the return shipping costs)
If something major is damaged or broken,contact us and we issue the customer a return merchandise authorization-RMA- to return the item to us for repair. The customer pays the shipping; we fix or replace as is warranted. Only our commercial machine, the Super 1050, has a one-year warranty, as do all electrical/electronic products and textiles.
Our customers understand that they have a best friend at our factory. We are only a phone call, FAX or E-mail away. In return we receive an incredible amount of customer loyalty.
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http://www.dillonprecision.com/about_us.html
Again, I do not have anything what so ever to do with the Dillon company. I am just a very happy customer and used Hornady and RCBS presses years ago before finding the Dillon press when I was based in Germany with the military. Won my Dillon press at the "Rod and Gun Club" meetings/dinners in Berlin and it was one of the best things I ever received.
I live down the road from them and have stopped in their facility often and its always spic and span, professionally run and employees very helpful. Someday going to get a tour but not made it yet, but they run a tight ship and do things right IMHO. Thats why its the leader in the reloading press market. Thats why I will never use any other press other than a Dillon.