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yeah, unfortunately for a lot of kinds of things, local shops just aren't competitive anymore. I don't mind paying a little extra at a local shop (and it usually does cost more), but the biggest problems is selection and availability.
I've had that same problem, I call "yeah, we have that," I get there and they don't. A few of those trips, and it starts to get really annoying. Then other times, I'll need a part so basic, and so common, that I just go over without calling, "Umm, yeah, we just sold our last one yesterday" or whatever.
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