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Every business has challenges, it's how the store owner/customer service person treats you when something goes wrong that really matters.
Pelican for example: took 3 months (and 20 calls) to get a car cover a few years ago...ended up getting it (a nicer one) free; brake rotors shipped with paper gaskets...customer service manager was very receptive to hearing about this, said she's made changes to shipping.
it's easy to be cheery and have great customer service when everything goes right. it's how you the customer are treated when things go wrong that tells the most about whether you should shop there again.
My lesson from this experience was that they recognized someone screwed up and did what they could to make it up to me. BTW, they ordered the brakes and will come in less than web price.
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Tru6 Restoration & Design
Last edited by Shaun 84 Targa; 06-23-2008 at 01:09 PM..
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