Quote:
Originally Posted by 83-911SC cab
Lets see how I can put this without sounding rash..A couple years ago I was looking for a Factory Turbo Tail in Excellent condition. Their web site said they had one in stock. I called to confirm that it had no cracks in it, we know how the top screen area cracks on these. I told them I would have to drive a distance and did not want to waste my time on cracked tail, they stated no cracks at all.
I drove down, about a 2.5 hour one way trip, to find out their mint tail had about a half dozen cracks in it in the area I was concerned about. Tail was useless to me as the one I was going to replace only had two.
Not wanting to waste a trip I asked about a Cruise Control cable for my car. Every one was hooked to a servo, which I did not mind also buying if cable was good....But every cable he showed me, about a dozen, had the end where it connected to the throttle was broken, snapped, or just plain missing..
So I wasted a tank of gas, a days time, and some good drinking hours with nothing to show but a lesson learned. They were very polite and apologized for the inconvenience but that did not change the situation..
I am glad some have had good transactions with them, but I only get fooled once.
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I guess I lucked out because I didn't drive anywhere but I suppose I was fooled once too. Just like 83-911SC Cab, I don't plan to ever do business with them.
I was searching the web for 16X8 Fuchs and one of the Google hits was for their website. They had two seperate sets for a VERY nice price so I tried to order them online. Their listing for the wheels said that they would be shipped for free. When their ordering system tried to charge me freight anyway I called. I spoke to a nice customer service guy and explained about the freight charge being charged anyway. When he looked at the listing on his computer, he said that was interesting and that he'd get back to me. When I didn't hear back from him after a few days, I decided to look on the website and, sure enough, the price for the wheels had nearly doubled! Maybe I should have just paid the shipping and I was being naive. But where I come from, the price is the price. Besides, there's no telling if they would have actually charged my credit card for the price on their website (before it doubled).
They are Better Business Bureau members so if you aren't satisfied, you should complain. I didn't really have any proof so I decided not to complain but there are several other bad experiences with DC listed here on PP. A BBB rap is bad for business. Several raps is even worse. Bad press here on PP or Rennlist etc. hurts them too. Maybe with enough complaints it will get them to shape up and fly right.