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Write down the message that pops up and go to a clean machine and seach Google and Norton for the fix (then do it and expect a fight). Also don't stop at the first one, they tend to download others; last one I removed for a co-worker started as 1 but ended up 27 before it was done.
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Rick
93 968 (My summer car),
05 Cayenne S (My winter car),
79 924 (Wife's summer car), 02 C230k (Wife's winter car),
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