I hope it is resolved. I usually get real irate and start asking for full names, direct line phone numbers and direct supervisors name and number before I even talk to them. I usually get good results although I go through a couple different levels before I am helped.
I remember when I was having trouble with my furnace I ended at the President of the company. This man actually gave me 30 minutes of his time. It was pretty funny when I was giving him the riot act and started to ask his name and title. Duh!!!
Speedy
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1983 944 guards red with 16" Fuchs, Host of Wisconsin area timing/ balance shaft belt tensioning party
1987 944S Purchased from Legion. Corvette LT-1 V-8 conversion with Mega Squirt II
Check on progress --->
www.porschehybrids.com/gallery/speedracing944
Favorite Road =
www.tailofthedragon.com 318 turns in 11 miles (11 min 20 sec best run)