[Tobra]

Do not do this by telephone.

Had similar issue with Sprint on my cell phone, bogus charges for "wireless web, which I had disabled when I got the service. $2 each occasion, on there every month.

Keep track of who and when you have spoken to them on this issue. I made many calls, even several trips to the Sprint store to resolve the issue, also kept track of how long each call. When it was possible to retain your phone # and switch to another cellular provider, I did so. Got a bill for several hundred dollars, termination fees, threat of being sent to collection service and what not, also bogus because I had been month to month for well over a year.

nmWrote them, no joy, because it was not addressed to an individual, so they tell me it gets tossed in the trash. Sent a letter to the VP in charge of customer retentionl, who I was informed was the right person to contact about the problem. In this letter, I gave them a detailed invoice, with charges for my trips to the Sprint Store($150 per), charges for each call I made to them to resolve the issue($250 per hour, first call was on me, as they deserve a free chance to fix the issue, IMHO) Their bill to me was $350, my bill to them was just shy of $2000. I told them in the letter I would be happy to pay them for their invoice, but they had to pay me first, why would I pay somebody $350 when they owe me a few grand? Gave them 10 days, via certified and regular mail. If they did not resolve the problem, which I had been dealing with for almost 2 years, I would be forced to take them to small claims court, and sue them not just for what it already has cost, but also what it would cost me to close my office for a day, or however long it took to litigate it in small claims court myself. I included in this letter the information that a judge would not look to kindly on us showing up in court with a problem that should have been resolved a year ago, and I had made extraordinary efforts to resolve the issue. Let them know if I stood in front of a Judge and said, "I apologize for taking up the courts time your honor, as you can see, I called them, wrote them for over a year to solve this problem. Litigation was my last resort." The judge is not likely to be too happy with them.

got a letter from the VP in charge of customer retention, saying they were crediting my closed account for the amount in dispute, sorry about the misunderstanding or any inconvenience, blah blah.

No more bills in several years, I think maybe I am in the clear. Charge them for your time, your time has value, send them a bill for it