[Normy]

Well, I work for Fedex.

-first of all, I want to appologize if we haven't gotten your package to you in time. Our overnight service is there before 10 AM or it is FREE. I hope you weren't charged.

They put a GIGANTIC amount of pressure on us to get the airplane moved. I'm standing in an ice storm in Memphis at 3 am... pointing to something to a mechanic. Within 30 seconds, a decision is made and I am suddenly packed into the maintenance truck and I'm being driven to another airplane. I do my 27 minute preflight over again, and begin preparing for the flight. The captain and first officer arrive at the new plane with paperwork for the old [sick] airplane; no problem- the new paperwork is sitting on the captain's seat already! This place has its' ACT TOGETHER!

-You've got to realize that we move millions of packages every night. Some mistakes will be made, though that isn't an excuse.

I have forwarded a link to this particular thread to Orlando Rosado, the System Chief Pilot of Fedex. He will read your complaint. I take my job, and my great income seriously, and so does he!

N!