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Need computer help
I am not very computer savvy and am having a problem. I'll be on-line and all of the sudden my modem shows going offline. Then the lights all light up and I'm back on-line. At first it was every once in awhile but now it is happening every 5 minutes or so, sometimes sooner. It is getting quire annoying. I have looked at the connections and everything seems to be working properly, have also run a virus scan with nothing showing up, (Norton).
Can someone explain, (to a 5 year old), how to diagnose the problem? Much thanks as it also affects my Co. laptop as I have a router also.
Thank you in advance
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