Quote:
Originally Posted by lendaddy
We have a new project that we're running for a newish customer. It's simple enough, a steel tube cut to a precision length (+/- .010" tolerance).
Anyway, they just called and stated they found one piece 1/2" long. OK, this is obviously an end piece that the equipment failed to segregate into the scrap chute. They've run 200,000 of these and they have only found this one. This is a .0005% fallout.
They want the entire remaining inventory sorted (65,000 pieces). We met with them and they won't budge.
I want to kill something small and furry.
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Does the 1/2" piece mess them up in any way?
A few suggestions;
1) Have a friendly face to face. If they fail to see the reason of your position offer to sort the entire inventory at an absurdly increased price.
2) Charge them for the extra 1/2" piece.