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Cars & Coffee Killer
Join Date: Sep 2004
Location: State of Failure
Posts: 32,246
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After you blow on the customer, the courteous thing to do is to offer him a towel and a shower.
Seriously, have a face to face. Start by asking him what the problem was, what issues it caused him, and what he expects from you.
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Some Porsches long ago...then a wankle...
5 liters of VVT fury now
-Chris
"There is freedom in risk, just as there is oppression in security."
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