Quote:
Originally Posted by legion
After you blow on the customer, the courteous thing to do is to offer him a towel and a shower.
Seriously, have a face to face. Start by asking him what the problem was, what issues it caused him, and what he expects from you.
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This has already been done and they(he) didn't budge. The story is that the higher ups are making him do it and I'm going to talk to the higher ups tomorrow after I'm cooled off. It's rare that these things don't get resolved but it's asinine the hoops you have to jump through to do it.