Wow, that sucks! We were there just a few weeks ago and had a completely different experience. Now mind you, our daughter is very well behaved - rambunctious and energetic, but not whiny, pushy or cranky, so we don't get frustrated, tired, etc. We went with a few friends and their kids (ages 2-6, with one 12 year old) and I was really impressed at how well behaved they all were. We certainly saw plenty of angry and/or bribing parents and spoiled snotty kids, but they didn't really spoil the day. And the animals were all out - the elephants were walking all around, the giraffes came right up to the fence, and one of the guys we were with even got to see one of the monkeys jerking off
