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Registered
Join Date: Aug 2004
Location: New Brunswick, Canada
Posts: 5,472
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Northwest Airlines - customer service
So my wife went to beijing for two weeks. She saved ~$700 by flying out of Bangor Maine, about a 3 hour drive from us.
Went to pick her up last night, and her checked luggage failed to arrive. Her connecting flight from Detroit had been tight, but she checked the baggage herself, so she knew it had made it that far at least. Filed a missing luggage claim, drove home.
Sometimes them are the breaks... saved a few hundred flying out of the US, but we knew it would be a PITA to get this luggage.
I had to come home today at lunch. As I approached my house, a minivan was pulling in my driveway ahead of me. Maine plates. They had found the luggage, and sent a guy up from friggin' Bangor, across the border, right to my front door. I could've kissed him.
Compare that to dealing with Air Canada, who not only didn't know what happened to my wife's luggage when she came home from Africa... they didn't care either. When it finally arrived 3 weeks later, tattered and torn, it had been rifled through and was missing several gifts she had bought.
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Jake Often wrong, but never in doubt.
'81 911 euro SC (bits & pieces)
'03 Carrera 4s
'97 LX450 / '85 LeCar / '88 Iltis
+ a whole bunch of boats
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