[Porsche-O-Phile]

Idiots and air tools shouldn't mix.

I recently had a local shop replace the ailing rear struts on my wife's Toyota (I'd diagnosed the problem myself and purchased the replacement struts many months ago intending to do it myself, then never had the time). After the first "fix", the still-brand-new struts failed LITERALLY on the drive home from the shop. Every time the car went over a bump, it felt just like the back end of the car was going to rattle loose (just as bad if not worse than before the repair). It immediately went back to the shop where I asked them to kindly double-check their workmanship. Two days later they called and said it's ready for pickup. I got it with their assurance that all bolts were torque-spec checked and correct. Same problem. It went back AGAIN (third time now) next day. I specifically got the manager and insisted that he drive around the block right then and there while I stood there. He did. He came back and apologized and said "we'll fix that for you right now", which to his credit, they did.

But it still took three trips and over a week of downtime to replace two struts properly. This is the quality of shop work out there with a "get 'em in, get 'em out" mentality these days.