[notfarnow]

All joking aside, it's details like that email that set PP apart in the online parts business.

When I placed my last order, I got the standard follow-up email 2 weeks later asking me if everything went OK. I replied that the parts hadn't arrived yet, but that was to be expected with USPS ground, Canada customs, etc. Basically, no worries, I assume they'll arrive shortly.

Within an hour, I received another email stating that a ticket had been opened and they were tracking my shipment. Turns out it was sitting at the post office and Canada Post had forgotten to give me a delivery slip, but just the same, the added attention by PP was noteworthy.

As someone who works in online sales & service, I can honestly say I've never dealt with a company that delivers such careful and consistent online order support. Really impressive.

Shaun's email underlines a real dedication by PP. If only he got off PPOT, and worked harder to support the business, instead of wasting time and bandwidth. Such a shame, I think he's to blame for much of the current financial crisis.