|
Judging by the lengths your dealer went to help you, I would conclude your technician was probably telling the truth about BMW being stingy. In recent years, I've always heard they're tough with warranty claims (I've owned three since 2001). I seriously doubt you're going to get a goodwill repair, but if it is denied, I'd ask to speak with the service rep. I'd be super nice and polite, as they have zero obligation to help you and they're not worried about a "huge fight."
It's true that your dealer history plays into their discretion to help you. That's true in the car business as well, although these days I'll bet the spigot is shut down most of the time.
I have a really good relationship with my dealer, and they got a $3,300 repair done for me that BMW would have certainly denied. They were a little vague about it, but it seemed each dealer accumulates some sort of credit to apply towards goodwill as they see fit. They will obviously use this credit at their discretion for their good customers. You might want to have a real chummy conversation with your service manager to see if there's any way they can "self-authorize" the repair. I wouldn't hold my breath, but it's worth a try. I don't know if their ability to self-authorize is still available if the factory turns it down. I'll try and talk to my dealer tomorrow to see if he has any tips.
__________________
Good post? Leave a tip!
O - $1
O - $2
O - $3
|